Important Policies

To help you have a pleasant experience at The Herb Centre Dispensary 

and Clinic please familiarise yourself with our policies.


Payment in full is due at the time of service. We accept cash, EFTPOS, Visa or MasterCard.



Our clinic has a 24 hr cancellation policy. If you are unable to make it to your appointment, please give us at least 24 hours’ notice so we may offer the appointment to another client who may be waiting to see us. Without 24 hours’ notice, a charge may apply except in unforeseen circumstances.


As a courtesy, The Herb Centre Clinic provides email communications with our clinic staff and practitioners, which allows clients to send short emails, a limited number of times between visits. For non-urgent medically related questions, please limit email communications to clarifications of previously discussed issues. These should require a simple answer, such as “yes” or “no”. Please allow up to 3 business days for a response. Questions or requests that are related to administration, such as appointment scheduling or billing, should be directed to our reception staff. For more complex/urgent questions or requests, please call the clinic. Our staff will determine if your communication requires scheduling an appointment.

Lab/Test Results

Many of the laboratory tests our practitioners order are complex and are important to identify and diagnose conditions. For this reason, test results will only be discussed with your practitioner at an appointment. The results will not be available until you have the opportunity to discuss the findings with your practitioner.

Nutrients/Herbal Refills

There are a few ways you can refill the nutrients or herbs you were prescribed from our dispensary/clinic. You can stop by in person with your script to pick up medicines, or you may email or phone through your repeat prescription request to be picked up. We can also mail your repeat prescription to you.


If your product is faulty we are happy to replace it or give you a credit for a replacement. No returns will be allowed for purchases greater than 7 days, items made especially for you (e.g. individualised herbal formulas), liquid/cream based herbal preparations, or other special orders.

Thank you for considering The Herb Centre Dispensary and Clinic for your healthcare needs. If you have any questions, you can contact us or see us in store. We look forward to meet you and provide you with the highest quality care.